Why a support retainer beats hiring in-house
Most growing merchants don't need a full-time Magento developer — they need senior Magento attention, reliably, without the overhead. A retainer gives you that at a fraction of the cost of an in-house hire, with a team that has seen the failure modes before.
We run support for two kinds of merchant:
Stores we built. A natural continuation after launch — the team that knows your code keeps it patched, monitored and improving, with no handover gap.
Stores we inherited. Merchants who came to us through a rescue or agency takeover, and want to keep the store healthy rather than let it drift back into trouble.
Either way, you're not locked in. We hand over documentation regardless, and the codebase is always yours to take elsewhere. A long-term partnership is something we earn each month, not a contract we impose.
What a retainer covers
Security patching
Magento security patches and CVE advisories applied promptly, dependencies kept current, admin hardened. The single most important thing a neglected store misses.
Performance monitoring
Ongoing monitoring of uptime, Core Web Vitals and store speed — catching drift before it becomes a customer-facing problem.
Bug fixing
The day-to-day issues: a broken checkout edge case, a misbehaving integration, a display glitch. Reported, triaged and fixed within your SLA.
Feature work
Steady, planned development — new functionality, catalogue changes, conversion improvements — delivered in sprints against your roadmap.
Integration maintenance
Keeping ERP, CRM, PIM, payment and shipping connections working as those third-party systems change and update around you.
Quarterly audits
A regular platform health check — security posture, performance baseline, technical debt — so problems get caught early, not at the worst moment.
What you receive
A defined monthly block of senior-developer hours, with SLA-backed response times
Magento security patches and CVE advisories applied promptly
Uptime and performance monitoring, with drift caught early
Bug fixes and planned feature work, delivered in sprints
Integration maintenance across your operational stack
A quarterly platform audit — security, performance, technical debt
A written monthly report, and unused hours rolling within the quarter
We don't hand over a black box. The codebase is yours, documented and maintainable — whether you stay with us or take it elsewhere.
What we have built
A real platform migration — Shopify to Magento 2, with the data and rankings kept whole.
